Exchanges & Returns

RETURN AND EXCHANGE POLICY

* Cancellation and refund is not possible against any orders. 
* To initiate an exchange, please contact our customer service team at info@urban-flux.com within 5 days of receiving the item. 
* All the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
* We reserve the right to not accept a return if; 
* (1) the product/s are returned after use
* (2) the products are damaged
* The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on info@urban-flux.com
* Once we receive the returned item, we will process the exchange within 7-10 business days. 
* If you have received a defective product, share images on info@urban-flux.com and we will get back to you within 24 hours
* Exchange can be done on the same product for the size only once.
* Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. If the size you need is not available, we will issue you a store credit. The store credit is valid till 1 month from the date of issue.